1- Free registration

2- The fee is due when there is acceptance of a potential candidate, which has been introduced by the agency.

3- No refunds or replacements will be made if the fee has not been paid in full at the requested time.

4- Introductions by the agency of any candidates remain confidential. Passing on any information to another employer, which would result, into an engagement, will make the client liable to payment of the agency’s fee.

5- The Agency will make every sensible effort to verify the honesty and suitability of the candidate. However, the agency cannot be taken responsible for any dishonest or unreliable behaviour from the candidate, or if the Au Pair stays for a shorter time as originally planned or the non-arrival of the Au Pair. In these particular cases, the agency will attempt to get a replacement if being informed by the client.

6- A refund will only occur provided that the fee has been paid at the due date.

7- In the event of the Au Pair leaving her placement before the end of the agreed term, the agency will make her best effort to find a suitable replacement, free of charge. Although, the agency cannot be accountable if it cannot offer a replacement or if the one proposed is not accepted by the client.

8- The agency will provide a maximum of 2 replacements to cover the time period agreed on a placement. However, it will be subject to availability and cannot be guaranteed. When a second replacement has taken place, the normal fee will apply for a further replacement.

9- In the event of a replacement being on a longer period as the original period of time agreed, the family will then be invoiced accordingly.

10- In the occasion of a cancellation by the client, half the fee will be refunded, according to the fact that the client will inform the agency within 7 working days.

11- If a client cancels a placement after the Au Pair has accepted the offer and has already purchased her travel tickets, it will result in no refund being made.

12- In the event of the Au Pair cancelling her placement or failing to arrive, the agency will make it a main concern to find an appropriate replacement. If by any chance the agency is unable to find another suitable candidate, a refund will be made less a charge of £100 for administration fees.

13- In the case of the client choosing to cancel their agreement with The French Nanny Agency and do not request a replacement, it will result in no refund being made.

14- Au Pair Placement Fees:

· Free Registration

· Short Term Placement (up to 3 months) £200

· Medium Term Placement (3 to 5 months) £350

· Long Term Placement (5 to 12 months) £495

All fees are inclusive of VAT.

Cheques should be made payable to “The Bilingual Nanny Agency”.

E-mail: info@bilingualnanny.co.uk